Returns & Refunds
We hope you love your Nayana piece. If for any reason your purchase isn’t quite right, eligible items may be returned within 14 days of receiving your order.
To be eligible for a return, your item must be unworn, unused and in its original condition and packaging, with proof of purchase.
Non-returnable items
For hygiene and made-for-you reasons, we are unable to accept change-of-mind returns on earrings, personalised or custom-made pieces, or items that have been altered or resized at your request. Sale items are also final sale unless required otherwise by applicable consumer law.
Damaged or incorrect items
Please inspect your order when it arrives. If your piece is damaged, defective, or you have received the wrong item, please contact us as soon as possible so we can make it right.
Starting a return
To request a return, please contact us through our Contact page before sending your jewellery back. Returns sent without first contacting us may not be accepted.
Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service, as Nayana Jewellers cannot be responsible for return parcels lost in transit.
Refunds
Once your return has been received and inspected, we will let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Nothing in this policy limits any rights you may have under applicable consumer law.
