Shipping policy

We carefully prepare and package every Nayana piece before it begins its journey to you. Processing times In-stock orders are generally prepared and dispatched within 2–5 business days. Made-to-order, personalised or custom pieces may require additional time. Where applicable, the expected timeframe will be communicated with you.

Orders within New Zealand are shipped using a tracked delivery service. Delivery times may vary depending on your location and the courier service. 

We currently ship to selected international destinations, including Australia and Sri Lanka. Available shipping options and costs will be shown at checkout where applicable.

International customers are responsible for any customs duties, import taxes or other charges imposed by their destination country.

Where tracking is available, you will receive tracking information once your order has been dispatched.

Delays & lost parcels

Once an order has been handed to the courier, delivery times may be affected by circumstances outside our control. If you experience an unusual delay or believe your parcel has been lost, please contact us and we will assist you.

Please ensure your delivery details are correct when placing your order. If you notice an error, contact us as soon as possible before your order is dispatched.

For any questions regarding your order or delivery, please contact us through our Contact Us page.